Privacy Policy qpay44 – Your Personal Data Protection

At qpay44, your privacy is not merely a legal obligation – it is our sincere commitment to every member. Find out exactly how we manage and protect your personal data.

Updated: 1 January 2026
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Commitment qpay44 in Protecting Your Privacy

Six core data protection principles we practise every day to ensure your personal information remains safe at qpay44.

Continuous Data Encryption

All data transmitted between your device and qpay44 servers is protected by 256-bit SSL encryption — the same technology used by leading financial institutions worldwide to ensure no third party can intercept your information.

Secure Data Storage

Qpay44 member personal data is stored on servers protected by multi-layered firewalls, intrusion detection systems, and strict access controls. Only authorised staff may access your data, and every access is logged.

Personal Access Control

Qpay44 uses two-factor authentication (2FA) and password encryption to ensure that only you can access your account. We do not store passwords in plain text — all passwords are encrypted using the latest hashing algorithms.

No Sale of Data to Third Parties

Qpay44 has never and will never sell, rent, or trade members' personal data to third parties for marketing purposes. Your data is used solely for the purposes stated in this Privacy Policy and nothing else.

Right to Data Deletion

You have the right to request deletion of your personal data from qpay44's systems at any time, subject to applicable legal and financial regulatory requirements. Deletion requests will be processed within 30 business days.

Malaysia PDPA Compliance

Qpay44 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct periodic compliance reviews and carry out internal audits to ensure all our data management practices adhere to applicable laws.

Effective Date: 1 January 2026
1

Introduction

Welcome to qpay44. This Privacy Policy explains in detail how qpay44 ("we", "the platform", or "the company") collects, uses, stores, and protects your personal data when you use our website and services at qpay44.pro.

We understand that your trust in us depends greatly on how we handle the personal information you share with us. That is why we take every aspect of privacy protection seriously – not merely to comply with the law, but because it is a core value of qpay44 as a platform committed to its members in Malaysia.

By registering or continuing to use the qpay44 platform, you agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of our platform and contact us to request account deletion.

Important Note: This Privacy Policy forms part of qpay44's Terms and Conditions and should be read together with that document. Please visit the Terms and Conditions for more information.

2

Personal Data We Collect

Qpay44 only collects data that is strictly necessary to provide you with a secure, seamless, and high-quality service. Below are the categories of data we collect and their respective purposes:

Data Category Example Information Purpose of Collection
Identification Data Full name, MyKad number, date of birth Identity verification (KYC), fraud prevention
Contact Data Email address, phone number, residential address Account communications, security notifications
Financial Data Bank account number, bank name, transaction records Deposit and withdrawal processing
Technical Data IP address, device type, web browser, operating system Security, fraud detection, platform optimisation
Usage Data Game records, betting history, login times Service improvement, unusual activity detection
Cookie Data Session cookies, preference cookies, authentication tokens Better user experience, session security

We do not collect data beyond what is necessary for platform operations. Any additional data that may be required in the future will be clearly stated and you will be given the option to provide your consent.

3

How qpay44 Uses Your Data

Every piece of data we collect has a clear and legitimate purpose. qpay44 uses your personal data for the following:

  • Account management: Creating, verifying, and maintaining your account; processing secure logins and managing your account settings.
  • Transaction processing: Verifying and processing deposits and withdrawals; ensuring funds reach the correct account within the specified timeframe.
  • Identity verification (KYC): Conducting required identity checks to comply with anti-money laundering (AML) laws and Malaysian financial regulations.
  • Security and fraud prevention: Detecting and blocking suspicious activity, unauthorized login attempts, and any form of fraud that may compromise your account.
  • Service communications: Sending important notifications related to your account, security updates, transaction confirmations, and promotional information you have agreed to receive.
  • Platform improvements: Analyzing usage patterns in aggregate (without identifying individuals) to improve the performance, usability, and content of the qpay44 platform.
  • Legal compliance: Maintaining records required by law and complying with any valid instructions or court orders from the authorities.

qpay44 does not use your data to make automated decisions that could significantly affect your rights without human intervention. Any important decisions, such as account closures or withdrawal holds, will be manually reviewed by our team.

4

Data Sharing with Third Parties

Qpay44 does not sell or trade your personal data. However, in the course of operating the platform, there are certain situations where data may be shared with the following parties:

  • Payment service providers: Required financial data is shared with approved payment providers (such as FPX, Touch 'n Go, GrabPay) solely for the purpose of processing your transactions. These providers are bound by strict data protection agreements with qpay44.
  • Technical service providers: Companies providing server infrastructure, analytics, and technical support services may process your data as part of their services, under the control and direction of qpay44.
  • Legal authorities: qpay44 will disclose data when required by law, court order, or a legitimate request from the relevant law enforcement agencies in Malaysia.
  • Game providers: Limited technical data (such as game session IDs) may be shared with third-party game providers such as Pragmatic Play or PG Soft solely for the purpose of verifying game results.

All third parties that receive qpay44 member data are bound by strict confidentiality and data protection agreements. We conduct regular reviews to ensure third parties meet the data protection standards we set.

5

Cookies and Tracking Technologies

Qpay44 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled as the platform cannot function without them.
  • Functional Cookies: Storing your preferences such as language selection, display settings, and saved login details, so you don't have to re-enter your settings each time.
  • Analytics Cookies: Helps us understand how members use the qpay44 platform — which pages are visited most, how long members spend on them, and where they encounter difficulties. This data is used in aggregated form only.
  • Security Cookies: Used to detect suspicious login attempts, identify devices in use, and prevent cross-site request forgery (CSRF) attacks.

You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect the functionality of the qpay44 platform. For more information on managing cookies, please refer to your web browser's documentation.

6

Data Storage and Security

Qpay44 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or disclosure:

  • Encryption in transit: All data moving between your device and our servers is protected by TLS 1.3 with AES-256 encryption.
  • Encryption at rest: Sensitive data stored in our databases, including financial and identity information, is encrypted using the latest industry standards.
  • Layered access controls: Access to member data is restricted under a "minimum privilege" principle – each staff member may only access the data necessary to perform their specific role.
  • Continuous monitoring: Our security monitoring system operates 24/7 to detect and respond to any threats or unusual activity in real time.
  • Storage period: Active account data is retained for as long as your account remains active. Following account closure, data will be retained for a minimum of 7 years as required by Malaysian financial law, then securely deleted.

Incident Response: In the event of any security breach affecting your personal data, qpay44 will notify you within 72 hours of the breach being detected, in line with industry best practices and applicable compliance requirements.

7

Your Rights as a Data Subject

As a qpay44 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you at any time.

Right to Rectification

You may request correction of any inaccurate or incomplete data in our records.

Right to Erasure

You may request deletion of your personal data, subject to applicable legal requirements.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

You have the right to receive your data in a machine-readable format for transfer to another provider.

Right to Restrict Processing

You may request that we restrict the processing of your data under certain circumstances provided for by law.

To exercise any of the above rights, please contact our Privacy team via email at [email protected]. We will process your request within 30 business days and may require identity verification before proceeding.

8

Children's Data Protection

Qpay44 is a platform intended exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. If you believe a minor has registered on our platform, please contact us immediately at [email protected] so that we can act promptly.

Parents and guardians are responsible for monitoring their children's online activity and ensuring they do not access platforms intended for adults.

9

Amendments to the Privacy Policy

Qpay44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements.

When there are significant changes to how we handle your personal data, we will:

  • Publishing the latest version of the Privacy Policy on this page with a clear update date.
  • Sending email notifications to your registered address at least 7 days before major changes take effect.
  • Displaying a prominent notice on the qpay44 platform for at least 14 days after any changes are published.

Your continued use of the qpay44 platform after changes take effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and request data deletion.

10

Contact Our Privacy Team

We welcome any enquiries, concerns, or complaints regarding this Privacy Policy or how we manage your personal data. Please do not hesitate to reach us:

  • Privacy Email: [email protected] (text display only)
  • General Support Email: [email protected] (text display only)
  • Live Chat: Available 24/7 directly on the qpay44 platform
  • Response Time: Privacy-related requests will be processed within 30 business days

For general enquiries, please visit the FAQ us. For information on responsible gaming and self-protection, please visit the Responsible Gaming us.

Our Commitment: The qpay44 Privacy Team is always ready to help you understand and exercise your rights. Every privacy-related request will be handled with full confidentiality and professionalism by staff specially trained in data protection.

Play Safe and Confirm at qpay44

Your personal data is fully protected. Join over 500,000 qpay44 members in Malaysia and enjoy a premium entertainment experience with the peace of mind you deserve.

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